Thank you for shopping with kapoorjewellers.com. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the terms and conditions under which you can return items purchased from our website.
Timeframe: You have 3 days from the date of delivery to request a return.
Condition: Items must be in their original condition, unworn, and with all tags and packaging intact.
Non-Returnable Items: Customized or personalized jewelry items, clearance items, and gift cards cannot be returned.
Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 14 days.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
If you would like to exchange an item for a different size or style, please return the original item and place a new order. Contact our customer service team for assistance with the exchange process.
If you receive a damaged or defective item, please contact us immediately at kapoorfinediamonds@gmail.com or +91 9953576888. We will provide instructions for returning the item and will offer a replacement or refund as appropriate.
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