1. Overview
Thank you for shopping with [Your Jewelry Website Name]. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the terms and conditions under which you can return items purchased from our website.
2. Return Eligibility*
- Timeframe: You have 3 days from the date of delivery to request a return.
- Condition: Items must be in their original condition, unworn, and with all tags and packaging intact.
- Non-Returnable Items: Customized or personalized jewelry items, clearance items, and gift cards cannot be returned.
3. How to Initiate a Return
- Contact Us: Reach out to our customer service team at KFD@kapoorjewellers.com or +919953576888 to request a return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the item.
- Package the Item: Carefully package the item in its original packaging, including any accessories or documentation.
- Shipping: Send the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
4. Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 14 days.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges*
If you would like to exchange an item for a different size or style, please return the original item and place a new order. Contact our customer service team for assistance with the exchange process.
6. Damaged or Defective Items*
If you receive a damaged or defective item, please contact us immediately at KFD@kapoorjewellers.com or +919953576888. We will provide instructions for returning the item and will offer a replacement or refund as appropriate.